So I was chatting with a buddy (Legion: a WebmasterRadio.FM irc regular) on IM today and as is quite common the converstion turned to Google and the vague non-answers they give to support questions and the complete lack of notice on many upcoming changes. He laid it out perfectly for me:
It seems that Google has hired so many bright people (geeks) that as a company they lack the social skills to relate to their advertisers in a graceful way.
Google has a communication problem that goes much deeper than that. Just read the comments in Cutts’ blog.
As frustrating as Google can be, they are still head & shoulders above Yahoo’s customer service.
Google searches concern me greatly since if you google my name, canada, i’m feeling lucky, you go straight to a company’s website “gohomemarket.com” and I ended any and all affiliation I had with this company a year age. somehow they miust have integrated my information permanently into their websit without Google recocnizing that I have no affiliation to this site.
Bad for the search engine…my trust ends here!!!